TrustOne Partners is committed to providing you with the best possible customer service experience. TrustOne Partners has developed this policy in line with the National Policy Principles,
Collection of your personal information
In the course of completing work you have asked us to do, we will be required to gather some personal and identifying information. This will include things like your tax file number, date of birth and address. We may also require access to personal records such as previous Australian Taxation Office documentation. We will obtain this information primarily from yourself but we also gain it from your previsous advisors and also government departments such as the Australian Taxation Office.
Sharing of your personal information
We may occasionally need to share some of your information with other organisations. When this involves personal data that is not readily available we will ask your permission first and clearly explain why we need to share your information. If it is in relation to commercial activities such as debt collection or for the purpose of our quality assurance review you have already provided consent by your acceptance of our Engagement Terms.
Use of your personal information
The personal information we collect from you is necessary to complete the work you have asked of us. These details are stored in secure servers provided by the suppliers of our software, some of which may be located offshore. This information can only be accessed using strict passwords and only our current staff are given permission to access the information.
We only choose to use software and data storage providers that have high levels of security and comprehensive privacy policies in place,
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. TrustOne Partners reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
Call: 03 5783 3440
61 High Street
Wallan Vic 3756